Return and Refund Policy

Thank you for shopping with Saturday Crafts. Each of our handmade cutting boards is carefully prepared, inspected, and packaged before it leaves our workshop. We want you to feel confident ordering from us, so our return and refund process is explained below.

14-Day Return Window

You have 14 calendar days after your order is delivered to request a return.

To begin a return, email us at saturdaycraftsco@gmail.com with:

• Your full name
• Order number
• Reason for the return
• Photos of the product and packaging, when requested

Returns sent without prior approval may not be accepted.

Return Eligibility

To qualify for a return, the product must:

• Be returned in the same condition in which it was received
• Show no signs of modification, misuse, excessive wear, or damage after delivery
• Include any original accessories, stands, packaging, or other included components
• Be returned in its original protective packaging when reasonably possible
• Include proof of purchase or the original order number

We reserve the right to deny a refund or reduce the refund amount when an item is returned damaged, incomplete, altered, improperly packaged, or showing signs of use that were not present when it was delivered.

Return Shipping Costs

Customers are responsible for all return shipping costs for standard returns, including returns based on:

• Changing your mind
• Ordering the wrong design
• Ordering the wrong size
• No longer wanting the product
• The product not matching personal décor or style preferences

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error made by Saturday Crafts.

We strongly recommend using a tracked and insured shipping service. Saturday Crafts is not responsible for returned packages that are lost, stolen, misdirected, or damaged while being shipped back to us.

Do not send a product back before receiving return approval. Approved customers will receive return instructions by email.

Order Cancellations and the 48-Hour Rule

An order cancellation may be requested within 48 hours of placing the order, provided the order has not already entered fulfillment or shipped.

Because we begin preparing orders quickly, cancellation requests are not guaranteed.

Once 48 hours have passed:

• We will not issue an immediate refund while the product is being prepared or shipped.
• The customer must wait for the product to be delivered.
• The customer must request a return within the 14-day return period.
• The product must then be shipped back at the customer’s expense.
• A refund will only be considered after the returned product has arrived and has been inspected.

This rule does not limit any cancellation or refund rights that cannot legally be waived.

Refund Inspection

We will notify you after your return has been delivered and inspected.

When the return is approved, the eligible refund will be issued to the original payment method.

The refund amount may exclude:

• Original shipping fees
• Return shipping fees
• Missing accessories or included components
• Damage caused after delivery
• Loss in value caused by use, handling, modification, or improper return packaging

Your bank or payment provider may require additional time to display the refund after we issue it.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Contact us at saturdaycraftsco@gmail.com within 48 hours of delivery if:

• The product arrived damaged
• The product has a manufacturing defect
• An included component is missing
• You received the wrong product or design

Please include your order number, clear photographs of the shipping box, photographs of the product, and a brief explanation of the issue.

Do not discard the product or packaging until we have reviewed your claim.

For a verified damaged, defective, or incorrect order, we may offer a replacement, repair, replacement component, or refund as appropriate.

Where required by law or when the issue resulted from our error, Saturday Crafts will cover the reasonable return-shipping cost.

Damage caused by misuse, unauthorized alterations, improper care, impact, moisture exposure, excessive heat, improper storage, or normal wear is not considered a manufacturing defect.

Non-Returnable Items

Unless required by law, we do not accept returns for:

• Customized or personalized products
• Products made to customer-supplied specifications
• Gift cards
• Items marked as final sale
• Products damaged through misuse, improper care, or unauthorized modification
• Returns requested more than 14 days after delivery
• Products returned without required components
• Products sent back without authorization

Exchanges

We do not offer direct exchanges.

To receive a different design, request a return for the original product and place a separate order after the return is approved.

Refused or Undeliverable Packages

Orders returned because of an incorrect shipping address, refused delivery, failed delivery attempts, or failure to collect the package may have the original and return shipping costs deducted from any eligible refund.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

Contact Us

Questions about returns or refunds can be sent to:

Email: saturdaycraftsco@gmail.com
Business name: Saturday Crafts