Shipping policy
Shipping Policy
Saturday Crafts carefully prepares, inspects, and packages every order before shipment. Because our products contain natural wood and resin, we take extra care to protect each board during transit.
Processing Time
Orders require approximately 2 business days of processing before shipment.
Processing begins on the next business day after an order is placed. Saturdays, Sundays, and recognized holidays are not considered business days.
During processing, we may:
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Verify order details
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Inspect the product
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Check the wood, resin, finish, and overall condition
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Prepare protective packaging
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Create the shipping label
Processing time is separate from shipping transit time.
Shipping Time
After the 2-business-day processing period, estimated shipping time is:
7–10 business days
The total estimated time from placing an order to delivery is therefore approximately:
9–12 business days
These timeframes are estimates and are not guaranteed delivery dates.
Carrier congestion, severe weather, holidays, regional disruptions, incorrect addresses, and other circumstances outside our reasonable control may cause delays.
If we become aware that an order cannot be shipped within the expected timeframe, we may contact the customer with updated information and available options.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Tracking information may take up to 48 hours to begin displaying updates after the shipping carrier receives the package.
Shipping Address Responsibility
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as quickly as possible at:
We cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.
Saturday Crafts is not responsible for delays, losses, or additional shipping costs caused by:
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Incorrect or incomplete shipping addresses
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Missing apartment or unit numbers
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Customer-requested carrier changes
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Refused deliveries
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Failure to retrieve a package
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Delivery instructions that prevent successful delivery
If an order is returned because of an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.
Lost or Delayed Packages
A package is not considered lost simply because tracking information has temporarily stopped updating.
If tracking shows a prolonged or unusual delay, contact us at:
We may ask you to:
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Confirm your shipping information
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Contact the shipping carrier
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Check the latest tracking information
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Allow additional time for the carrier to investigate the shipment
We will assist with available carrier information when appropriate, but Saturday Crafts cannot guarantee delivery on a specific date.
Packages Marked Delivered
If tracking indicates that your package was delivered but you cannot locate it, please:
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Confirm the shipping address listed on your order.
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Check around all entrances, porches, mail areas, and other possible delivery locations.
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Ask household members or nearby neighbors whether they accepted the package.
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Contact the shipping carrier for additional delivery information.
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Contact us at saturdaycraftsco@gmail.com if you still cannot locate the package.
Saturday Crafts is not automatically responsible for theft, loss, or misplacement after a shipping carrier confirms successful delivery, but we will assist with any available carrier information.
Damaged Packages
Please inspect your package when it arrives.
When possible, photograph any visible shipping damage before opening the package.
Shipping damage should be reported within 48 hours of delivery by emailing:
Please include:
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Your order number
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Photos of the unopened shipping box when possible
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Photos of the shipping label
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Photos of the damaged product
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Photos of the internal protective packaging
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A brief description of the damage
Please keep the product and all original packaging until the issue has been reviewed.
Verified damaged orders will be handled in accordance with our Return and Refund Policy.
International Orders
When international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country.
These charges are not included in the product or shipping price unless specifically stated at checkout.
Customs processing may also extend estimated delivery times.
Contact
Questions about shipping or delivery can be sent to:
Business name: Saturday Crafts
Email: saturdaycraftsco@gmail.com